SERVICES & FAQ
Included services
It's the little things that count. And it is the special moments that are remembered. That is why we offer our guests many additional services that ensure that your stay will be unforgettable. We have summarized the included services in the following categories for a better overview: HOTEL, ROOM, WELLNESS, CULINARY and seasonal goodies for SUMMER & WINTER.
It's the little things that count. And it is the special moments that are remembered. That is why we offer our guests many additional services that ensure that your stay will be unforgettable. We have summarized the included services in the following categories for a…
HOTEL - Inclusive Services
- Hotel in the best location in Mayrhofen, central but still quiet. The lifts and the train station are within walking distance - the promenade with restaurants, cafés and shops, as well as the “Europahaus” congress center, are only a few meters away from the ZILLERTALERHOF. In addition: ski or hiking bus stop right in front of the door!
- Refreshing welcome drink at check-in.
- Free, monitored parking lot directly on the hotel premises.
- Fresh spring water - freshly bottled in the designer bottle in your room.
- Free high-speed WiFi throughout the house.
- E-charging station for your electric car in the underground car park (free of charge for Tesla).
- Free concierge & leisure service: Our staff at reception are happy to help you with your individual leisure planning at any time and organize lift passes, ski courses, sports rentals, mountain guides, excursions, tickets, guided hikes, and much more. You can also get exclusive discounts at many local shops!
- Free digital hotel app with information about the ZILLERTALERHOF, Mayrhofen and the Zillertal region. We are a member of the digital "GASTFREUND" community and deliver countless useful information directly to your smartphone or tablet with our free hotel app. For Android and iOS.
- 10% discount on sports equipment (skis, boards, bikes, wear, etc.) from our local partners.
- Hotel in the best location in Mayrhofen, central but still quiet. The lifts and the train station are within walking distance - the promenade with restaurants, cafés and shops, as well as the “Europahaus” congress center, are only a few meters away from the…
ROOMS - Inclusive Services:
In our individual boutique hotel, no two rooms are alike. But what they all have in common is a well thought-out design concept. We basically differentiate between two room types: the stylish, urban MODERN rooms and the more traditional, wood-based ALPINE rooms. We also have four different room categories, which differ in particular due to their room and bathroom size:
- Double room (COZY Mini Double Room, CASUAL Double Room, COMFY Double Room, ALPINE Double)
- Junior Suites (CHARMING Junior Suite, ALPINE Junior Suite)
- Suite (CLASSY, ALPINE Loft, ALPINE Suite, ALPINE Family Suite).
All rooms & suites provide:
- Flat TV
- Vintage phone
- Safe
- Marshall bluetooth music box
- Stylish spa bag with bathrobe, towels and slippers
- Zillertal spring water in a designer bottle
- ghd Air high performance hair dryer
- Vegan hotel cosmetics - without dyes, parabens, silicones, mineral oils
- High Speed W-LAN (fiber optic)
- Allergy-friendly duvets - 100% allergy-free materials and 100% ÖKOTEX certified
- Cozy woolen blankets in the closet
- Stylish rental backpack
- Rental umbrella
- Shoehorn
- Big mirror
- Coffee table books
- Cozy sitting area
- breathtaking alpine view of the Zillertal Alps
- Ski depot with boot dryer (in the basement)
Junior Suites & Suites additionally offer:
- Refrigerator (filled on request)
- Double or XXL washbasin in the bathroom
- Separate toilet
In our individual boutique hotel, no two rooms are alike. But what they all have in common is a well thought-out design concept. We basically differentiate between two room types: the stylish, urban MODERN rooms and the more traditional, wood-based ALPINE rooms. We…
WELLNESS - Inclusive Services:
- Free access to the HOF SPA - our wellness area with year-round heated indoor and outdoor pool in the center of Mayrhofen with a breathtaking view of the Zillertal mountains.
- Relaxing outdoor area with comfortable sun loungers, stylish outdoor lounge, fine sound, palm trees and cocktail service!
- Spacious sauna area with Finnish sauna, organic herbal sauna, mountain aroma steam bath and infrared sauna, spacious relaxation areas, relaxation zone with sound fountain, relaxation loungers, heated relaxation benches.
- Fine selection of organic teas, fruits, nuts and a detox water station.
- Wellness bag (for rent) for unlimited wellbeing with a cozy bathrobe, sauna towels and stylish slippers.
- Our experienced masseurs are available for exclusive body and facial treatments by BABOR Cosmetics (surcharge).
- Daily guided hikes (registration required).
- Private day spa offers (surcharge).
- Free access to the HOF SPA - our wellness area with year-round heated indoor and outdoor pool in the center of Mayrhofen with a breathtaking view of the Zillertal mountains.
- Relaxing outdoor area with comfortable sun loungers, stylish outdoor lounge, fine sound,…
CULINARY - Inclusive Services:
- ZILLERTALERHOF gourmet half-board with an alpine power breakfast, a selection of fresh cakes and fruit in the afternoon and an exclusive "Fine Alpine Dining" menu of your choice in the evening.
- Alpine power breakfast from the completely renewed HOF MARKT buffet with vitality and superfood corner, homemade granola, mueslis, cereals, regional dairy products, various types of bread, a large selection of organic teas and coffee specialties, freshly squeezed juices, regional sausage and cheese specialties, delicious egg dishes , homemade jams, honey from the honeycomb, lactose and gluten-free alternatives, regular specials such as white sausage and pretzels, exotic fruits and sparkling wine, Tyrolean farmers' market, sweet pastries and much more
- FINE ALPINE DINING: 5-course gourmet menu - proudly presented by head chef Silvia. In addition: regular themed buffets, gala and barbecue evenings with the best products from the region (when booking with half board). Our house and HOF sommelier Katharina is happy to answer any questions about wine with inexhaustible specialist knowledge.
- Allocated table in one of the 5 stylish restaurants: SPIEGEL SALON, WEIN SALON, BLAUER SALON, JAGDSTUBE and WINTERGARTEN.
- Breakfast and dinner in summer on our wonderful sun terrace!
- Sweet afternoon snack: Fresh fruit every day between 2 p.m. and 4 p.m., a sweet candy buffet and delicious desserts from Silvia‘s bakery.
- Happy Hour in our award-winningHOF BAR Wine & Cocktailbar! Enjoy the finest drinks and refreshing cocktails at tempting prices every day from 4:00 p.m. to 5:00 p.m. On the sun terrace, in our pool area, in the WINTER GARDEN, in the KAMIN LOUNGE, or in the stylish HOF BAR. Enjoy!
- ZILLERTALERHOF gourmet half-board with an alpine power breakfast, a selection of fresh cakes and fruit in the afternoon and an exclusive "Fine Alpine Dining" menu of your choice in the evening.
- Alpine power breakfast from the completely renewed HOF MARKT buffet…
ADDITIONALLY INCLUDED IN SUMMER
+ Guided mountain & hiking tours with experienced guides from the Zillertal Nature Park (free of charge, upo availability).
+ Free hotel app with digital city, bike and hiking maps
+ Free bike and bike specials! We are a certified member of the Tiroler Rad- und Bike-Hotel and offer our own free of charge:
- A lockable, monitored bike room
- Bike information corner
- Bike washing station
- Drying room for shoes and clothes
- Tools, air pump, attachments, etc.
+ NEW: E-bike rental directly in the hotel! (for a rental fee)
+ Free mini golf entry fee (once per person/stay, when buying a drink)
+ Free rental of hiking rucksacks and hiking sticks
+ 20% grenfee reduction at the Golf Club Zillertal Uderns - the leading golf courses
+ Guided mountain & hiking tours with experienced guides from the Zillertal Nature Park (free of charge, upo availability).
+ Free hotel app with digital city, bike and hiking maps
+ Free bike and bike specials! We are a certified member of the Tiroler Rad- und…
ADDITIONALLY INCLUDED IN WINTER
- NEW: Lockable ski depots including a heated boot dryer for each room.
- Ski passes available directly in the hotel (no annoying waiting at the cash desk)
- Discounted guided snowshoe hikes (according to the Zillertal Nature Park)
- 15% discount on ski rental
- 15% discount on ski school courses and winter sports offers
- Ski bus stop right in front of the hotel (free of charge)
- NEW: Lockable ski depots including a heated boot dryer for each room.
- Ski passes available directly in the hotel (no annoying waiting at the cash desk)
- Discounted guided snowshoe hikes (according to the Zillertal Nature Park)
- 15% discount on ski rental
- 15%…
Reductions for children in multi-bedded rooms
| 0-2 years | EUR 18,00 including cot |
| 3-7 years | 50% reduction |
| 8-12 years | 30% reduction |
| from 13 years | 10% reduction |
There are no reductions for children in family rooms
| 0-2 years | EUR 18,00 including cot |
| 3-7 years | 50% reduction |
| 8-12 years | 30% reduction |
| from 13 years | 10% reduction |
There are no reductions for children in family rooms
Price Information
| Deposit | the international hotel terms and conditions and the deposit amount in accordance with the reservation shall apply |
| Short stays | Euro 10,- per person and night |
| Cancellation | MODERATE CANCELLATION POLICY FOR DIRECT BOOKERS (online, email. telephone) FROM DECEMBER 2021 TO APRIL 2022 (in case of a Covid-19 infection):
GENERAL CANCELLATION POLICY:
|
| Travel cancellation insurance | to avoid any unnecessary costs resulting from cancellations due to illness, death, loss of employment etc., we recommend that you take out travel cancellation insurance. If you are interested, please visit www.europaeische.at |
| How to pay | cash, EC-card (A, D, NL) and credit cards (Visa, MasterCard/Eurocard for amounts of € 80,- or more) |
| Bank details | Sparkasse Schwaz Filiale Mayrhofen Acc. No. 0100033406, Sort Code 20510 IBAN: AT21 2051 0001 0003 3406 BIC/SWIFT: SPSC AT 22XXX |
| Accommodation/Breakfast | for bookings made on a bed and breakfast only basis: we offer a reduction of € 8,- per person per day |
| Arrival | rooms are available for occupancy from 3 pm. If you plan to arrive after 6 pm., please let us know by telephone, email or fax. Rooms should be vacated by 10 am. on the day of departure |
| Pets | you may bring your four-legged friend with you on request (supplement: from € 30,00 per day excluding food). Please note that pets are not allowed in the restaurant and spa areas. |
| Cots | on request (surcharge) |
| Price Adjustment | In the event of an unforeseeable, excessive increase in energy prices, we reserve the right to adjust the offered and confirmed prices and to recalculate the offer and confirmation. |
| Deposit | the international hotel terms and conditions and the deposit amount in accordance with the reservation shall apply |
| Short stays | Euro 10,- per person and night |
| Cancellation | MODERATE CANCELLATION POLICY FOR DIRECT BOOKERS… |
SUSTAINABILITY
Nature rocks! Our environment, the nature and mountains are close to our hearts at ZILLERTALERHOF. Sustainability is far from a catchphrase: The ZILLERTALERHOF actively contributes to reducing the waste of resources in the hotel industry as much as possible. Of course we are not perfect, but you can read what we do in detail here:
Nature rocks! Our environment, the nature and mountains are close to our hearts at ZILLERTALERHOF. Sustainability is far from a catchphrase: The ZILLERTALERHOF actively contributes to reducing the waste of resources in the hotel industry as much as possible. Of…
- We produce our energy with our hotel's own high-efficiency CHP. The required residual energy comes from sustainable hydropower plants in the Zillertal Alps.
- Wherever possible we use energy-saving lamps.
- Our outdoor and indoor pool and all the hot water are almost fully heated with sustainable solar energy and our hotel's own CHP.
- Waste separation is important to us, which is why we consistently separate according to organic matter, paper, glass, metal, plastics and hazardous waste.
- As best as possible, we use reusable packaging and creatively work around unnecessary small packaging.
- Thanks to our ZILLERTALERHOF community we are able to obtain a large part of the food we use directly from the region, partly even from our own production.
- Our high-quality employee clothing was produced sustainably and exclusively for the ZILLERTALERHOF in the sense of the Blue Economy - 100% made by hand and under fair conditions.
- Custom made hotel cosmetics - vegan & without dyes, parabens, silicones and mineral oils
- Our new beds are manufactured by the Austrian bed manufacturer JOKA, which is the only Austrian mattress-maker to be awarded with the Austrian Environmental Label.
- We can’t promise that we never make mistakes, but we can give you our word that we will always do our best.
- In-house bike rental & e-bike rental for more sustainable mobility
- Free shuttle service to the railway station and the mountain railways (subject to availability)
- We produce our energy with our hotel's own high-efficiency CHP. The required residual energy comes from sustainable hydropower plants in the Zillertal Alps.
- Wherever possible we use energy-saving lamps.
- Our outdoor and indoor pool and all the hot water are almost…